How long does a RAF claim really take?

The honest answer: It varies A LOT, but most claimants wait 3–6 years from accident to final pay-out.

• Complex claims (serious injuries, disputes, future losses): 3-5+ years is common, thanks to investigations, medical assessments, negotiations, and RAF backlogs.

What is the FIRST step after being injured in a road accident?

Seek immediate medical attention!

Your health comes first… get to a doctor, clinic, or hospital right away, even if injuries seem minor! Some issues (like whiplash, internal bleeding, or concussion) don't show up immediately, and early medical records are crucial for proving your RAF claim later.

Key immediate actions:

What is the RAF Call Centre number?

The official national Road Accident Fund Contact Centre number is

087 820 1 111 (Mon–Fri, 07:30–16:30)

This is the main line for queries like:

• Checking claim status
• Document submissions
• General questions about your RAF claim

How do I check my RAF claim status?

Stuck wondering where your claim stands? Here are the main ways to track it (as of 2026):

1. Through Your Attorney (Recommended and the easiest)

• RAF Self Service Portal (Online – only once your claim is lodged): Sign in (or sign up if new) using your details. You'll need your claim reference number (from your RAF1 form or attorney) and personal information such as your ID number.