Stuck wondering where your claim stands? Here are the main ways to track it (as of 2026):

1. Through Your Attorney (Recommended and the easiest)

Additional ways to check your claim status:

• Phone your lawyer handling your claim for an update—they have direct access and can push for updates or escalate delays.
• RAF Self Service Portal (Online – only once your claim is lodged): Sign in (or sign up if new) using your details. You'll need your claim reference number (from your RAF1 form or attorney) and personal information such as your ID number.
• The portal shows real-time updates including under consideration, merits/quantum stage, documents needed, settled, and more. It is the quickest digital option and can be checked anytime.

2. RAF Self Service Portal (Online – only once your claim is lodged)

Be patient when contacting the RAF as high call volumes can result in longer waiting times. However, status updates should still be provided.

Pro tip: Keep records of all communications and reference numbers. RAF claims can take years due to backlogs and investigations, so regular checks help spot issues early.

• Call the RAF Contact Centre on 087 820 1 111 (Mon–Fri, 07:30–16:30). Have your claim number, ID number, and accident details ready.
• Email: contactcentre@raf.co.za
• WhatsApp: 071 605 4707 for quick queries and interactive support.
• Visit an RAF office in person (such as Centurion HQ) with your ID and claim documentation. It is advisable to call ahead before visiting.

If your claim is dragging on and you're facing financial pressure from medical bills or lost income, WeBridge can provide an advance on your expected payout, helping you access funds sooner.

Summary

• Through Your Attorney (Recommended and the easiest): Phone your lawyer handling your claim for an update—they have direct access and can push for updates or escalate delays.
• RAF Self Service Portal (Online – only once your claim is lodged): Sign in (or sign up if new) using your details and claim reference number.
• The portal provides real-time updates on your claim status and is often the fastest digital option.
• You can also contact the RAF through their call centre, email, WhatsApp support, or by visiting an RAF office in person.